Conditions d’utilisation

Information about ordering

Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all information about the products, prices, billing, and shipping address. If something is wrong with your order, please get in touch with us by e-mail at sticslab@gmail.com. You must be 18 years old or have a guardian's approval when ordering. The order confirmation is always sent automatically to the customer’s specified e-mail after ordering, thus ensuring that the information also comes to the customer.

Delivery

All items are shipped with DHL/ UPS, and our standard delivery times are 10-18 business days. NOTE! Orders made on weekends will be sent no earlier than Monday. If delivery delays should occur (without having notified you of any longer delivery time), don't hesitate to contact us directly at e-mail sticslab@gmail.com.

Refunds

We offer a full refund if the product is faulty, when the product has not been opened and is unused. Please note that customers will be responsible for shipping costs and that amount will not be refunded. Any returns must be in the original packaging. Contact us for further information.

Prices

The prices in the store are stated in Euros (EUR). We reserve the right to change prices due to price changes from suppliers, field prints in the price list, and errors in prices due to incorrect information and reserve the right to adjust the price.

Shipping

We send all packages with DHL/ UPS or local post. Clearance VAT may be asked to be paid by local authorities, SticsLab does not decide this.

Payments

We use credit card and PayPal payment methods on our international site.

Not medical advice

The information provided and shared by SticsLab does not constitute medical advice. For personal health concerns, please consult a qualified healthcare professional.